Tissue procurement operations

Tissue Shipment Damage Receiving Checklist: Evidence Before Restocking

When an imported tissue shipment arrives with wet or crushed cartons, create a receiving record before the goods become mixed with saleable stock. Connect photographs, counts and observations to the shipment and affected carton positions. This checklist helps warehouse and purchasing teams preserve usable evidence and decide what needs inspection. It does not establish who caused the damage, guarantee compensation or declare the tissue safe for resale. Use the applicable carrier instructions and insurance policy for the actual claim.

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Last reviewed: 10 October 2026
Reviewed by: VELUPLY editorial guidance
Evidence rule: SKU and market matched

BUYER CHECKLIST

Receiving evidence record

Shipment identity: Record purchase order, supplier packing list, transport document, container or delivery reference, seal observations if relevant, arrival time and receiving location. Compare identifiers before unloading records are separated. A shipment number connects the evidence; a photograph of anonymous cartons does not.
Condition at handover: Capture wide views of the load and close views of affected cartons, markings and packaging. Record visible wetness, crushing, broken wraps or unusual conditions using factual descriptions. Photograph condition before repacking wherever safely possible; do not reconstruct an earlier condition after the event.
Quantity reconciliation: List expected cartons, received cartons, visibly affected cartons and quantities still unchecked. Keep a damaged carton separate from a missing carton. Record retail packs examined inside each opened carton and explain whether those observations cover the whole affected group or only selected units.
Evidence custody: Assign photo filenames, recorder, time and carton references. Retain original files and the receiving report together. Record any moving, drying, repacking or disposal action and its authorizer so later evidence is not confused with the original delivery condition.

BUYER CHECKLIST

Separate the warehouse decision from the claim decision

Visible outer damage: Place identifiable affected cartons in a designated hold area under the receiving procedure. An outer dent does not alone establish paper damage; record the packaging and product inspection needed before a stock decision. Keep unaffected-looking units distinguishable until the agreed scope is checked.
Water exposure: Record where dampness was found: container, carton, retail pack or tissue. Do not hide an unresolved product condition by replacing the carton. Ask the responsible quality owner for a disposition based on the observed exposure and intended use; this guide provides no microbiological acceptance rule.
Carrier and insurer notification: Check the booked service and policy for contacts, reporting deadlines, required documents and survey arrangements. Maersk insurance guidance requests immediate notification for relevant insured cargo; Hapag-Lloyd asks buyers to photograph cargo and container damage. These instructions do not create a universal deadline for other arrangements.
Release and reconciliation: Document inspected quantities, rejected or held quantities, the decision owner and the resulting inventory adjustment. Receiving acknowledgment, claim submission, replacement agreement and saleable-stock release are separate records. A submitted claim is not an accepted claim or a payment.

DECISION POINTS

What to align before the next commitment.

Illustrative wet-carton record

Suppose cartons near one door show visible damp patches while other cartons appear dry. Record their positions and identifiers before relocation, then inspect according to an agreed plan. Do not label the whole shipment defective or the dry-looking cartons acceptable from appearance alone. This example is a planning scenario, not a VELUPLY delivery incident.

Preserve the commercial baseline

Keep the approved pack configuration and packing list beside the receipt report. If each carton contains several retail packs, translate inspected damage into the same unit used for inventory and the claim. Explain the conversion rather than multiplying every affected carton by its nominal contents without examining the goods.

Keep corrective actions traceable

Assign separate owners for warehouse holding, product disposition and commercial follow-up. A replacement carton may improve handling while leaving the paper condition unresolved. Record what changed and preserve the initial evidence, so a later supplier discussion can distinguish transport observations from post-receipt handling.

WORKING SEQUENCE

A clearer route from question to decision.

01
Before arrival, prepare the order identifiers, expected quantities, hold location and relevant carrier or insurer instructions. Identify who can record exceptions and who can authorize inventory release.
02
At receipt, record actual condition and quantities, photograph relevant cargo and packaging, and link each exception to the shipment and carton references. Follow safe unloading and warehouse procedures.
03
Notify the appropriate parties through the shipment-specific route and preserve the requested documents. Arrange further inspection or survey when applicable; do not assume notification settles liability.
04
Close the receiving record only after quantities and disposition are documented. Track any claim, supplier replacement or credit separately until written resolution and actual receipt are available.

DIRECT ANSWERS

Questions buyers ask before moving forward.

01Does signing the delivery record mean every tissue pack is accepted?+

Treat the receipt signature and the product disposition as separate records in your receiving process. Record visible exceptions and follow the actual transport terms. This checklist does not interpret the legal effect of a signature for a particular shipment.

02Can we throw away damaged packaging immediately?+

Check the applicable claim instructions and your approved warehouse procedure first. Photograph and identify the evidence, then obtain the necessary disposition decision. Disposal can remove information needed for investigation; this guide does not set a universal retention period.

03Should damaged stock count as available inventory?+

Only use the inventory status authorized by your quality and warehouse owners. Keep held quantities visible separately when planning replenishment. An expected carrier payment or promised replacement does not make held tissue available for customer orders.

SOURCES & LIMITS

Trace the question and the verification.

Buyer-designed receiving workflow. Carrier sources support damage-documentation and notification context only; they do not verify VELUPLY shipment history, product safety, liability, insurance coverage or claim recovery.

01
Maersk cargo insurance — damage notification and claim documents
Industry context · accessed 2026-10-10
02
Hapag-Lloyd — cargo claims and damage photographs
Industry context · accessed 2026-10-10